THE OPPORTUNITY: Paper Forms and Too Much Walking
Among the operational challenges Mikart looked to technology to address was to shift quality from being paper-based to digital, according to Brad Bryson, Director, Quality Operations. Too much time and human capital was being spent on routing documents for approvals and signatures – by foot – across their sites at their sprawling, multi-building campus.
Additionally, support for trainings, including safety and IT, were also paper-based and suffered accountability issues. Bryson said forms could be missed or forgotten at the bottom of an Inbox. Managers did not have Immediate visibility to their teams’ completion.
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